Terms and conditions

General conditions for the purchase of service packages on the Kikollelab.com website

These general conditions regulate access, registration, navigation through the site www.kikollelab.com (hereinafter the “ Site “) of Kikolle Lab Srl based in via Fratelli Bronzetti, 18, Milan (20129) – Tel. +39 02 36696950 VAT number: 07037640963 E-mail info@kikollelab.com (hereinafter “ Kikolle “), as well as the purchase of service packages and / or cards for the use of services etc. offered by Kikolle. The purchase operations will be governed by the consumer code D.lgs. 206/2005, while the protection of confidentiality will be subject to the discipline of Legislative Decree 196/03.


To make purchases on the Site, you need to register and create a personal account. To register, the user must complete the registration form on the Site and choose a password. By registering these general conditions must be accepted . The user guarantees that the information provided during the registration process is complete and truthful. The authentication credentials indicated by the user at the time of registration must be used exclusively by the user and cannot be transferred to third parties. The user is invited to keep these credentials confidential and make sure that no one has access to them by undertaking to communicate to Kikolle any suspicions of improper use and / or unauthorized disclosure.

Purchase of the services and packages offered by Kikolle

The purchase of the services and service packages offered by Kikolle (“the Services “) through the Site is allowed to all registered users and adult guest users who have accepted these general conditions, taken vision of the information and authorized the processing of personal data. The Services can also be purchased by Consumer users pursuant to the Consumer Code (i.e. those who purchase for purposes not related to any commercial, craft, entrepreneurial or professional activity carried out) and by users who are not Consumers. In general, Consumers and Users can be collectively defined as Users.

All the Services are described in detail in the relevant pages of the Site (description, characteristics, price, etc.). There may be some errors, inaccuracies or small differences between what is published on the Site and the actual service, essentially due to any changes made to ensure the best execution of the same. Furthermore, any images of places, settings, etc., are only representative and do not constitute a contractual element.

Purchases must be made by completing the forms available on the Site. With the confirmation of the booking form, the User receives information relating to the characteristics of the service purchased, price, the chosen means of payment, as well as the link to these general conditions that the User is invited to save on their own durable medium. It is recommended to keep the e-mail received as proof of purchase.

The purchase will be possible only for the Services declared as available on the Site at that time. All contracts will be concluded directly through the customer’s access to the Site where, in fact, the customer will be able to conclude the contract for the purchase of the desired service by carefully following the instructions and procedures provided.

These general conditions must be examined “online” by the customer, before completing the purchase procedure. The forwarding of the booking confirmation, therefore, implies full knowledge of the same and their full acceptance.

Methods of payment

Payments can be made in the manner indicated on the Site. The bank details for the transfer will be indicated on the Site. The User will receive the purchase order invoice by email after making the payment.

Methods of payment

The payment methods currently provided for the purchase of the Services are as follows:


Credit Cards

The most common credit cards issued by banking institutions on the European territory are accepted.
In the event that the payment order cannot be confirmed and / or accepted, prompt communication will be given by e-mail and / or telephone.

Bank Transfer

By choosing this payment method when ordering online, it will be possible to credit by bank transfer. Kikolle will communicate the bank details to the customer to pay for the order. The purpose of the transfer must include the reference to the service or package of services purchased.