General Conditions for the purchase of service packages on the Kikollelab.com site

These general conditions govern access, registration, and navigation through the website www.kikollelab.com (hereinafter the “Site“) of Kikolle Lab Srl located at via Fratelli Bronzetti, 18, Milan (20129) – Tel. +39 02 36696950 VAT: 07037640963 Email info@kikollelab.com (hereinafter “Kikolle“), as well as the purchase of service packages and/or cards for the use of services etc. offered by Kikolle. Purchase operations will be governed by the consumer code D.lgs. n.206/2005, while privacy protection will be subject to the provisions of D.lgs. 196/03.

Registration

To make purchases on the Site, you need to register and create a personal account. To register, the user must fill out the registration form available on the Site and choose a password. By registering, these general conditions must be accepted. The user guarantees that the information provided during the registration process is complete and truthful. The authentication credentials provided by the user at the time of registration must be used exclusively by the user and cannot be transferred to third parties. The user is advised to keep these credentials confidential and ensure that no one else has access to them, committing to inform Kikolle of any suspected misuse and/or unauthorized disclosure.

Purchase of services and packages offered by Kikolle

The purchase of services and service packages offered by Kikolle (“the Services“) through the Site is allowed to all registered users and adult guest users who have accepted these general conditions, reviewed the information and authorized the processing of personal data. The Services can also be purchased by Consumer users according to the consumer code (i.e., those who purchase for purposes not related to commercial, artisanal, entrepreneurial, or professional activities that may be carried out) and by users who are not Consumers. In general, Consumers and Users may be collectively referred to as Users.

All Services are described in detail on the respective pages of the Site (description, features, price, etc.). There may be some errors, inaccuracies, or small differences between what is published on the Site and the actual service due mainly to any changes made to ensure the best execution of the same. Furthermore, any images of places, settings, etc., are only representative and do not constitute a contractual element.

Purchases must be made by filling out the forms available on the Site. Upon confirmation of the booking form, the User receives information regarding the characteristics of the purchased service, price, chosen payment method, as well as the link to these general conditions which the User is invited to save on a durable medium. It is recommended to keep the received email as proof of purchase.

The purchase will be possible only for the Services currently declared as available on the Site. All contracts will be concluded directly through the customer’s access to the Site where the customer can, in fact, conclude the contract for the desired service by carefully following the instructions and procedures provided.

These general conditions must be reviewed “online” by the customer before completing the purchase procedure. Therefore, sending the booking confirmation implies full knowledge of them and their complete acceptance.

Payment methods

Payments can be made using the methods indicated on the Site. The bank details for the transfer will be indicated on the Site. The User will receive the purchase order invoice via email after making the payment.

Payment methods

The currently available payment methods for the purchase of Services are as follows:

CREDIT CARD – PAYPAL.

Credit Cards

The most common credit cards issued by banking institutions present in the European territory are accepted.
In the event that the payment order cannot be confirmed and/or accepted, prompt email and/or telephone communication will be provided.

PayPal

In cases of purchasing Products with PayPal, at the same time as the online transaction is completed, the reference banking institution will authorize only the commitment of the amount related to the order placed. The amount related to the Products purchased will be actually charged to the Customer’s PayPal account (and therefore to the credit card associated with it) only at the time of order confirmation by KIKOLLE SRL.

At no time during the purchase process is KIKOLLE SRL able to know the customer’s credit card information, transmitted via a secure connection directly to the site www.paypal.com that manages the transaction. No computer archive of KIKOLLE SRL will store such data. Therefore, KIKOLLE cannot be held responsible for any fraudulent and improper use of credit cards by third parties, at the time of payment for Products purchased on the Site.

Choosing the Pay in 3 Installments option from PayPal constitutes a loan granted to the user (“User”) by PayPal (Europe) S.à r.l. et Cie, S.C.A. (“PayPal”) according to the provisions of this Agreement, which integrates the PayPal User Agreement and specifically governs the User’s use of the “Pay in 3 Installments” loan (“Loan”).
For more information, please refer to the complete document: https://www.paypal.com/it/webapps/mpp/ua/pay-in-3-full?locale.x=it_IT

Intellectual property rights

All intellectual property rights, including trademarks and distinctive signs, related to the Site, the platform connected to it, its structure, and all functionalities present on the Site belong to Kikolle, its partners and/or suppliers and/or licensors and are subject to copyright law. The use, copying, reproduction, transmission, sale, license, or, in any case, any use of the Site’s structure, its functionalities, trademarks, and distinctive signs by users for purposes other than those provided for in these general conditions is strictly prohibited.

Cancellation

Upon completion of the purchase of a service and/or a package of services (including the activation of “cards” for participation in activities, events, etc.), the Customer undertakes to pay the full amount, expressly waiving any right of cancellation and/or refund in case, for any reason not attributable to Kikolle, they cannot use it in whole and/or in part. In such cases, the amounts paid will remain acquired by Kikolle, which will be released from any obligation of refund, recovery of service performance, etc., except for compliance with the right of cancellation to be made within the terms provided in the offer of individual services (24 hours before the start of the course with communication via email or phone).

In case of interruption or temporary suspension of activities due to events and/or state or regional measures arising from Covid-19 or another viral agent for any reason and not dependent on Kikolle, activities and workshops for children will be transferred to an online platform (with the same duration, day, and time or others that will be communicated). The registration fee will still be due or will remain fully acquired by Kikolle without the right to its return, even partially. However, vouchers will be provided corresponding to the amounts paid for the recovery of any hours not provided either in person or online.

Applicable law and dispute resolution

Contracts concluded between users and Kikolle are governed by Italian law.